Thackray Museum of Medicine, Leeds

Listening to their community as a driver for change

Together with Baker Richards, Sarah Chambers Consulting worked on a change-making project for Thackray Museum of Medicine - a dynamic museum situated in Harehills, Leeds. By revising commercial objectives, creating a bespoke segmentation and being closely aligned with community needs, the organisation were able to drive revenue and develop local audiences.

By being willing to take bold decisions, be led by evidence and listen to their communities, the organisation continues to go from strength to strength,

β€œThe depth of our engagement and relationship with the community of Harehills has grown as a result; we are not just a building that happens to be located here but a vital local resource. I'd recommend their approach to anyone serious about understanding their audiences and putting that understanding into practice.”

Ed Appleyard - Chief Executive

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Chatsworth House Trust, Derbyshire

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National Concert Hall, Dublin